Careers - Aftersales & Service Manager

Posted on October 7, 2019

We are looking for an experienced Motorcycle Aftersales & Service Manager with previous experience from within the motorcycle/automotive industries to bring their passion and enthusiasm for Aftersales into our Lisburn based Triumph, Kawasaki and KTM dealership.

Working in a team environment you will be responsible for providing an excellent service to customers who want to book their motorcycles in for service or repair work. You will be required to liaise with the workshop to understand work in progress, keeping customers informed and where necessary requesting authorisation for additional work. You will also assist customers with parts enquires by understanding their requirements and ordering parts and accessories. You will also be responsible for effectively helping customers with their queries, ensuring you resolve them to the customers satisfaction. Warranty registering New motorcycles and warranty claims procedures will also part of the job.

Ideal Candidate

The successful candidate will have to be personable, highly motivated and be able to achieve consistently high levels of customer service and sales.

Essential

Previous experience in this role ideally in a motorcycle dealership. Applications will be considered from candidates who have worked in a Service/Aftersales role in the automotive trade.

A knowledge of motorcycles is essential for this role.

A full motorcycle licence is desirable.

Please forward your CV along with a personalised covering letter telling us why you’re the person we should hire to work at our Lisburn Showrooms  to office@phillipmccallen.com or by post to:

HR - Main Office
Phillip McCallen Motorcycles Ltd,
Unit 10/11 Portman Business Park,
Moira Road,
Lisburn,
Northern Ireland,
BT28 2RF